Binding: Audio CD Dewey Decimal Number: 153.6 EAN: 9781932378825 Format: Audiobook ISBN: 1932378820 Label: American Media International Manufacturer: American Media International Number Of Items: 4 Publication Date: November 25, 2005 Publisher: American Media International Sales Rank: 109968 Studio: American Media International
Editorial Review:
Product DescriptionWhether it's reprimanding a teenager for breaking a curfew or asking the boss about a promised raise, readers will learn the hands-on skill to resolve the touchiest issues.
Customer Reviews
Average Rating:
Rating: - Recommended for Everyone
After a very mild, but poorly handled (by me) confrontation at work, my boss recommended that I read this book. He felt it would help me learn tools to deal with the little squabbles that happen everyday in a hospital environment. It did- and also helped almost immediately with a personal problem as well.
I had an altercation with a landlord soon after completing this book. He kept trying to make the conversation unsafe- escalating and blaming me for things that he had not completed ... Read More
Rating: - Still using these teachings
I forgot I read this book until I saw it on my list. The teachings are memorable and I am still using them on a daily basis. I am also still giving people advice from this book. Excellent for managers and supervisors. I was making many common mistakes and this book helped put me in the right direction. It is rare for me to remember the in-depth content of books, but this one is well written and has helped me greatly.
Rating: - The first half is a must-read.
The first half of this book was excellent. Part I was titled "Work on me first". Under it was Chapter 2 "Master my stories: How to get your head right before opening your mouth". It talks about the stories we tell ourselves to explain what is happening around us. These stories can have a profound influence on your life. Negative stories tend to become self fulfilling prophesies. I'd heard about these stories in a talk. The speaker asked us not to share what we had learned. So I was pleased to ... Read More
Rating: - Crucial Confrontation
The book provides an excellent methodology for addressing issues in both my business and private life. I thought it very helpful with completing my performance reviews for both high and low performers.
Rating: - Great job
I appreciate the books a great deal. They are wonderful tools for improving communication, which is something we all need, and especially when the stakes are high. Great book.
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- Recommended for Everyone
- The first half is a must-read.