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Rating:  - A little poem I dedicated with my experience with Creative Zen Vision: M
Broken MP3 Player
My mp3 player is a tangle of wires
A mixture of pain and unaccomplished desires
Who boasted about all the features it brought
But its buttons broke a couple months after was bought
And the headphones that it came with later envisioned
To only utilize the left ear-bud to listen
Which leaves me a brick in a vegetative state
That when neglecting its size, still embodies `dead weight'
As a box that can store a considerable amount of music
With less than an adequate means of access to use it
Rating: - Unreliable piece of trash
I started off really liking this product. Then the problems started. The player would hang, then freeze completely and wouldn't even let me turn it off. I had to use a bent paper clip to press the reset button over and over again. After about eight months of use, the player wouldn't turn on unless you charged it overnight, and God forbid if you let it go to sleep mode. Eventually, after about 11 months, it died completely.
And forget getting assistance from Creative Labs. They won't even speak to you over the phone; you have to run the gauntlet of their unintuitive web site, and they won't deal with you at all if the product is out of warranty.
11 months isn't long enough for a product even one-eighth the cost of this piece of garbage. Save your money and don't buy Creative.
Rating:  - No more CD players after this buy!
This is the best purchase I have ever made. You can put all your MP3, WAV & other files on the MP3 player. What I like most is that you don't have to subscribe to a specific web site to download music. You can put your own on there, buy music or audio books from any web site and put them on your player! It even has a FM Radio and I can put pictures, movies, etc on there. No more CD players for me on road trips!
Rating: - Creative Labs customer service
Greetings to all potential Creative customers,
I was greatly disturbed today when I found out the lack of help provided by the Creative Labs Company to my wife when her 30 GB Zen MP3 player failed to run properly. In my opinion, it's actions like this that are ruining companies and our country's economy. Due to this company's inaction today, they have lost a once satisfied customer. Once being more than happy to promote this product, now we will be sure to divulge to our friends and relatives of this company's lack of helpfulness. My wife asked specific questions of the technical advisors in the e-mail form which were ignored; she was given a form letter, was referred to the website, and was told that she would be charged by the company for further help. She expressly requested the guidance of upper management from the technical support specialist, and this request was ignored, proving that Creative Labs is unwilling to provide any kind of meaningful help and does not value customer service. The menial help that the highly flawed website provided was a firmware application that caused the device to completely fail, and then the last piece of friendly advice that we received was that we should purchase a new one from the company's website. We were given an application that made our expensive device inoperable, and for that, I will never purchase another Creative product again. We have both been faithful Creative Labs buyers for years, and my wife had multiple friends and relatives buy their products based on her recommendations. It is with deep regret that I inform all that Creative Labs customer service has proven to be a bitter disappointment and for this, they have lost my family's business.
Rating:  - I've Had It For Three Years.
I bought this little wonder when it was considered the best mp3/video player on the market. This was and is Creative's best attempt at gaining some room against Apple and the multitude of other companies out there.
Even after three years, the Vision M has the best video support in the market when you compare it to other players except for Cowon's and Archo's tablets which support virtually every codec format. (an excellent exception would be the cowon D2)
I use the Vision M for three hours daily and I recharge it every four, five days. Of course the player is always on the hold position, meaning that the screen is always off. This has been its routine for the past two years and a half. It has never failed, except for a few frozen experiences where I've had to reset the player and wait 5 minutes for the library to be rebuilt. (I've come to believe my battery will last forever since my IPOD died after only one year and three months and had to be replaced.)
The sound quality when compared to my IPOD is stellar. It is comfortable and precise all around. I've spent as much money on my headphones as I have for my 6 mp3 players, so I know a little bit about what sounds good.
The reason why i won't give the Vision M a five star rating is simple: Creative does not support products which they have discontinued, which means that this player will probably never get a new firmware update. Don't get me wrong. The firmware on this player is phenomenal. The player works flawlessly and it offers many things the competition even after 3 years does not; however, the audio codec support is poor.
WMA, MP3, WAV, and audible are supported, but it is widely known that the player has the hardware needed to support every other codec on the planet. Creative just won't implement it. Now that apple's ACC and podcast videos are omnipresent, it is just a dumb move from Creative's part not to allow its costumers to use their hardware to the extreme. Not to mention the 30 GB's could well be used for Ogg and flac audio formats.
Overall this little wonder is still an impressive piece of equipment. I can't find a better replacement, so I will probably buy another one when mine finally gives in.
* Forgot to mention the Vision M looks great when connected to a TV. I've had fun times with friends and family looking at pictures and watching movies on a big screen.
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