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Rating:  - When it works, it works very well...
When we first got TiVo on the Humax unit I was so excited to be able to ditch my VCR and all that worry about programs rescheduling etc. But my excitement quickly cooled when time and time again, the record to DVD function didn't work. "Internal error" to me meant something was wrong with the unit so I sent it back to Humax (with a $400 hold on my credit card waiting for the replacement). This was three days into my TiVo membership. Same problem occurred with second unit. Returned that one. Finally, frustrated with the fact that I'd enjoy about 10 minutes of my TiVo in the first three weeks of having it, I caromed back and forth between TiVo and Humax customer service (which holds very limited hours btw) and hit my limit when a Humax customer rep told me my DVDs weren't "fresh" enough(!?). Now I realize that that Humax likes some DVD-R brands (Sony, TDK, Verbatim and Imation) and spits out others, I can go on and enjoy my service. But Humax needs to be upfront with people about this limitation on an otherwise fine machine.
Rating:  - 0 STARS--UNACCEPTABLE
Purchased DRT400 in December 2005, within 9 months the unit failed. It was within the warranty period and we went through the same process described by other reviewers, charge to your credit card, returned the defective box, and received a REFURBISHED unit for $50. The refurbished unit failed within the first 2 weeks. Received second refurbished unit and it failed the first day. At this point, we demanded that we receive a NEW unit but Humax sent another refurbished unit. We refused delivery from UPS and it was sent back to Humax. Apparently Humax moved their warehouse during December 2006 so it took about 4 weeks for the new unit to ship. We were going to be out of town for the holidays, so I gave them a time frame of when NOT to ship the unit. They shipped it anyway and it sat on my front porch for 1 week. Thankfully it was still there when we returned. New unit worked for 9 months and failed. Even though the unit was NEW it was also a replacement and it only carries a 90-day warranty. Now they want $290 for a REFURBISHED replacement unit. I have kept a log of all the problems, calls, etc. and I asked to speak with a manager to express my frustration and to understand the lack of quality in their product. Going on 3 weeks of phone calls trying to get the unit replaced or the purchase price refunded and they can have the machine. I'm told that I'll hear from their corporate office within 72 hours--never happened. Called back, I'll hear back in 2 days, didn't happen. On the current issue: 7 phone calls, 3 emails, $400 on the machine and $300 for the lifetime TIVO membership--some of the worst customer service I've ever experienced.
Rating: - DO NOT BUY THIS UNIT!!
I have had a Sony 3000 Tivo since 2002 and decided to buy this unit because I could burn DVDs on it. After paying 400 for the unit, and 300 for Tivo lifetime service I was happy because things were working great, until I started having problems with the DVD burner. I was pretty happy because I was still under warrenty and after paying 50 dollars for a refurbished unit I was back in business - although it was inconvienent to be without the TIVO for weeks for them to turn it around, but the customer service center was friendly enough. Well now I am a little over 3 months into the refurbished unit and after several phone calls to the service department, this unit is defective.. and they want me to pay $210 dollars for another unit.
Basically, I have paid $750 dollars for a year of Tivo and DVD burning and I don't feel that I should have to pay another penny to Humax to replace the unit.. but I am not in a good position. Basically Humax doesn't care, and TIVO will not transfer the lifetime service over to another unit regardless of Humax's poor equipment. (I was wanting to buy a 99 dollar box from Tivo and transfer service - but they will not do it).
So.. I am out a bunch of money for a few DVDs. I LOVE Tivo, but honestly after this experience I think that leasing a DVR from my cable company is a safer route for me to go and my pride will not allow me to buy another lifetime service contract from TIVO (although I see they don't sell them anymore, so maybe that is not even an option.)
If I had to do this all over again... I WOULD NEVER SPEND ONE PENNY ON A HUMAX PRODUCT and I would recommend that you save your money as well by avoiding this product. It may seem to work great at first, but after going through two units in less than 18 months, I can tell you that you are flushing money down the toilet.
Rating: - Bad quality - really bad customer support
This gets one star because there is no lower ranking. Don't buy a Humax product unless you like paying new prices for used, rebuilt junk. Their new unit comes not working out of the box. The company sends you a rebuilt, used unit to replace your new unit that didn't work. When you object to paying new prices for used equipment, they just blow you off. Too much hassle. This company can't last long.
Rating: - Still waiting for my box....
Bought this in October as an early Christmas gift. I activated lifetime Tivo in mid-November. I went to install it and after 5 hours on the phone with tech support (they do get 5 stars for being there 24 hours a day), they finally had me send it back. They wanted me to give them my credit card info so they could send out a new one the next day, or I could send in my defective one and once they got it, they would send out a new one "within 24 hours". I decided to opt for sending back without my credit card info. Sent the unit back and they received it December 1st. On the 10th of December, I called -- what a suprise when they couldn't find any tracking number for my unit. I then called back on the 14th -- and I got some run around story about how the warehouse misplaced my new unit. When they finally did get the tracking number (and yes, I had to call them for it), they had used my street address and the zip code to another city. So, of course that delayed it even more. The new unit finally arrived December 22nd. With the holidays, I never got a chance to install it until the 29th of December...and GUESS what?? You got it! It was a defective unit AGAIN -- the clue for me was that there was a big "REFURBISHED" tag across the box. I didn't buy refurbished -- I bought this NEW. So, here we go again. I have now sent the unit back after a heated discussion with their customer service department. They PROMISED me that I would have a new unit by January 8th.......yes, on January 10th I called AGAIN to ask where the heck my unit was......well, here's a kicker: They shipped it to NASHVILLE (by the way, I live in California). So, a very polite "supervisor" told me I would get a call in a few hours but they needed to track down my unit in Nashville (they were blaming UPS -- and UPS got the info from where??). Well, here I sit -- January 14th with still no unit. And, of course, I am still waiting for a phone call with a valid tracking number for a NEW unit. My recommendation is: Unless you like dealing with Customer Service departments, don't bother. I can't even rate the unit since I have never had one that works......Tivo should yank their contract from them. I would never buy one again.
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